Customer Charter
Hargreaves Training Services are committed to providing the best service possible to ensure that every client receives the service and support they require.
Our Customer Charter outlines our commitment to you. You can expect Hargreaves Training Services to :
- Deal with you promptly and professionally within agreed time-scales
- Inform you from the beginning of your enquiry what charges will be made for the service you require
- Maintain a confidential service - your details will only be disclosed with your permission
- Refer you to another provider if we cannot provide the service you require
- Deliver a service that is based on the most accurate and relevant information sources. We are committed to the continuous professional development of our staff and of ensuring that we use and access only the latest up to date information and resources to deliver an excellent service
- Encourage you to feedback your views on the service we have provided to help us evaluate our services and improve the quality of these services to better meet the needs of our customers
- Demonstrate integrity and be positive and helpful at all times giving impartial advice about the most appropriate learning to suit your needs
- Provide Information, Advice and Guidance (IAG) which is relevant, impartial and reflects the diversity of your needs.
You can, in return, help us to deliver effective programmes that meet your requirements by:
- Providing us with accurate information regarding your requirements
- Updating us on any changes to your requirements
- Working with us to achieve your objectives
